Privacy policy.

Last updated: [25/05/2025]

Bloom & Care Ltd is committed to protecting the privacy and confidentiality of our clients, their families, and anyone who interacts with our services. This policy explains how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and guidance from the Care Quality Commission (CQC).

1. Information We Collect

We may collect and process the following types of personal information:

  • Contact details: name, address, phone number, email.

  • Health and care information: details about medical conditions, care needs, medication, and support requirements.

  • Family and next of kin details: emergency contacts or people involved in care decisions.

  • Financial details: payment information where applicable.

  • Website data: if you use our website, we may collect cookies or analytics data.

2. How We Use Your Information

We use personal data to:

  • Deliver safe, effective, and personalised care services.

  • Communicate with you and your family regarding care plans.

  • Comply with legal and regulatory requirements (e.g., CQC standards).

  • Process payments for services.

  • Improve our services and respond to enquiries.

We will only use your information when we have a lawful basis to do so (e.g., consent, contract, legal obligation, vital interests, or legitimate interests).

3. Sharing Your Information

We will never sell your data. We may share information only when necessary with:

  • Healthcare professionals involved in your care.

  • Regulatory bodies (such as the CQC) if required by law.

  • Trusted third-party service providers who support our business operations (e.g., secure IT systems, payroll).

All third parties are required to keep your data secure and use it only for the purposes we specify.

4. Data Security

We take appropriate technical and organisational measures to protect your personal information. Access to personal data is restricted to authorised staff only, and all staff receive regular training on confidentiality and data protection.

5. How Long We Keep Your Information

We keep personal data only for as long as is necessary to deliver care, meet legal or regulatory requirements, or resolve any disputes. After this, information is securely deleted or destroyed.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the information we hold about you.

  • Request corrections if data is inaccurate.

  • Request deletion in certain circumstances.

  • Restrict or object to processing of your data.

  • Request transfer of your data to another provider.

  • Withdraw consent at any time (where consent is the basis for processing).

To exercise these rights, please contact us using the details below.

7. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Bloom & Care Ltd

Email: info@bloomandcare.co.uk

Phone: 01234 331 331

Address: 2b Miller Road, Bedford, MK42 9NY

If you are not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.